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Communication & Customer Service
This course covers the skills, knowledge and attitudes required to deliver quality service to customers, telephone techniques, respond to their complaints, receive and process sales orders and identify customers special requirements.
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Construction Induction (OH&S)
All persons carrying out any type of work on a construction site including, but not restricted to builders, supervisors, trades, apprentices, labourers, cleaners, engineers, architects, surveyors, sales persons entering buildings still under construction and even schoolchildren on work experience must have a Construction Induction card to work onsite. $27.00 Fee inclusive in course cost will cover the Worksafe registration fee.
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CPR Refresher
To maintain currency of the CPR component of a First Aid certificate CPR should be updated every 12 months.
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Espresso Coffee Basics
A hands-on course designed to provide introductory level espresso coffee knowledge and skills.
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First Aid Level 2
This standard certificate course in first aid is designed to teach the fundamental principles, knowledge and skills of first aid and to prepare people to give competent emergency care until trained assistance is available.
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Follow Workplace Hygiene Procedures (Safe Food Handling) ACFE
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Get That Job!
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Responsible Gambling Services
This course is recommended for current employees working in gaming rooms and is also suited to those seeking work in the gaming industry.
It incorporates the legalities and responsibilities of working as a gaming attendant in either a licensed club or hotel. The Responsible Serving of Gambling Program aims to provide gaming room staff with the knowledge and awareness necessary to responsibly provide gambling services in licensed premises.
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Responsible Service of Alcohol
This course incorporates the legalities and responsibilities of serving alcohol either in a bottle shop, behind a bar or at the table. The Responsible Serving of Alcohol Program aims to provide liquor service staff with the knowledge and awareness necessary to responsibly serve alcohol in licensed premises.
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Responsible Service of Alcohol ACFE
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Responsible Service of Gaming (RSG) ACFE
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Safe Food Handling
This is a nationally recognised qualification which is recognised by all authorities throughout Australia. Food Hygiene awareness is a legislative requirement for all persons working in the hospitality industry or with food.
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Stock Control
This course covers all aspects of stock control and is suitable for people looking for work in any environment where they are involved in receiving and/or storing stock.
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The Next Step
This course covers presentation, understanding communication techniques, interview skills, resume preparation, written applications.
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Traffic Management (Basic)
Road Workers, Front Line Managers, Work Supervisors, or any personnel who are responsible for, and/or involved in, the planning, design and implementation of any traffic management system at a work site, on or adjacent to, a trafficked road must have this qualification.
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Working Effectively with Others
Working with Teams, Building Relationships, Understanding Team Dynamics, Importance of Communication in the Workplace
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